One time, I said to the kids: “Would you like some unsolicited advice?” The eldest replied, “Well, we’re probably gonna get it whether we want…
Sometimes, people don’t buy into whatever great idea we’re trying to sell. We remind ourselves that it’s their decision, and we don’t want to be…
In a previous post, I pointed out some common mistakes in verbal communication. Although thousands of books have been written on good communication skills, in…
Communication is key in healthcare. I often discuss ways for your communication to have the greatest impact, but what about ways your communication can affect…
I’d give a cookie to know how many people apply for the IBLCE™ exam but aren’t allowed to sit for it. In plain English, you…
Counseling items on the lactation exam still seem a mystery to some candidates. Honestly, I think the key here is knowing how to apply basic…
It’s reported that patient satisfaction, follow through with medications, and malpractice are all tied to communication. The IBLCE recognizes the importance of communication skills and…
Most of us who have been in healthcare for a while know our stuff. However, teaching what we know involves a different skill set. Certainly,…
I’d like to think I’m better at counseling real people than I am at answering test questions. Face-to-face, I’m listening, caring, and responding spontaneously with…
For IBLCE Exam test-takers, I’ve previously written about how to determine what to do first in terms of assessing and sequencing specific actions for questions…