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IBLCE Exam Study Tip #3: Counseling

In the past few days, some IBLCE candidates have told me how difficult they find the counseling questions. I’ve given this some thought, and hope that I can help.

There are two “things” which mothers communicate. They communicating either (1) content or (2) feelings. Here is an example of the same story, with two different slants–content and feelings:

Here is scenario #1:

Ms. B just finished driving from her home in Virginia to her family’s home south of Rochester. She is talking on and on about what she must do before she leaves, how often she needs to stop, and the stamina needed to make the 350-mile trip. Which of the following would you say to Ms. B?
A. Intersperse her conversation with “mmm,” “yes,” “I see,” and “go on” as appropriate.
B. “I can see you don’t look forward to making the drive. Have you considered taking a plane instead?”
C. “How frustrating! I’ll bet you felt pretty wiped out by the time you get there!”
D.  “Yes, making a 350-mile trip alone takes so much planning and stamina that you probably wish you had stayed home!”

Here is the scenario for #2:
Ms. B just finished driving from her home in Virginia to her family’s home south of Rochester. She is giving a play-by-play account of the multiple delays she encountered with construction, holiday travelers, and other issues that made traffic come to a dead halt along the way. She goes on to report that her usual coping strategies–listening to her iPod, making phone calls–are not working for one reason or another. You note that her voice is nearly quivering as she tells you how this particular 350-mile trip was interminably slow. Which of the following would you say to Ms. B?
A. Intersperse her conversation with “mmm,” “yes,” “I see,” and “go on” as appropriate.
B. “I can see you don’t look forward to making the drive.  Have you considered taking a plane instead?”
C.  “How frustrating! I’ll bet you felt pretty wiped out by the time you get there!”
D.  “Yes, making a 350-mile trip alone takes so much planning and stamina that you probably wish you had stayed home!”

Okay, cogitate on that before I give you the answers tomorrow!

IBLCE Study Tip #4: Counseling
IBLCE Exam Study Tip #2: The Right Answer

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